Chromebook Help

Battle Ground Public Schools provides Chromebooks to students who do not have access to a computing device at home. The Student Help Desk provides technical support for Chromebook and educational software issues.

Student Help Desk

Hours: 8:00 a.m. to 4:00 p.m. Monday through Friday
Call:
(360) 885-5465
Email: studenthelp@battlegroundps.org

Chromebook checkout

Chromebooks can be checked out Monday through Friday from 8 a.m. to 4 p.m. The Tech Services Department is located in Building C of the CASEE campus at 11104 NE 149th St. in Brush Prairie.

Internet hotspots

If you do not have access to reliable internet at home and need to request a Wi-Fi hotspot, please contact the Student Helpdesk. When submitting your request, please provide your name and mailing address so we can verify coverage prior to checkout. Note that we cannot guarantee coverage in all locations. Demand for hotspots is high, and after receiving your request, we will contact you when we have a device available for you to checkout.

Student Accounts

If your student cannot remember their password, you can help them retrieve it via Skyward. See this tutorial for where to access this information.

Información de la Cuenta De Red Escolar del Estudiante.

ИНФОРМАЦИЯ ОБ АККАУНТЕ УЧЕНИКА

Internet access

We encourage you to explore the following resources to determine if they are a fit for your family. Students who do not have internet access at home will be provided remote educational opportunities in the form of paper learning packets.

Some cell phone providers allow you to use your mobile device to create a hotspot that allows you to connect other devices to the internet. Call your wireless network provider (AT&T, Sprint, T-Mobile, Verizon, etc.) to explore this option.

TDS Telecommunications is offering free broadband Internet access to low-income individuals and/or families with K-12 children and college students for 60 days (in response to the COVID-19 pandemic). This offer is for new customers in communities where TDS provides service. To verify eligibility for this offer, residents will be asked to provide documentation from qualifying programs. For more information, please call 1-888-287-8156. New customers must mention the 60-day free offer when calling. To check to see if TDS Internet is available in your area, you can enter your address here to see what services are available.

Comcast is taking immediate steps to help connect low-income families to the Internet at home as the country continues to manage the COVID-19 emergency. Through the end of the year, new Internet Essentials customers can receive two free months of Internet service, which is available to all qualified low-income households. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service has increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect automatically for no additional fee and it will become the new base speed for the program going forward. More info about Comcast’s Internet Essentials service offer is available here.

Xfinity has opened its public hotspots to non-Xfinity customers for the remainder of 2020. Just connect to the “xfinitywifi” SSID and accept the terms and conditions. For additional information about this offer, go to www.xfinity.com/wifi.

No internet?

If your students DO NOT have reliable internet service at home, please contact the Student Help Desk at (360) 885-5465 about the availability of a hotspot. We encourage families to explore the low-cost internet options listed at the bottom of this page. You can also contact your school about getting paper learning packets.

Bring a signed agreement if possible!

All parents/guardians must review and sign the 1:1 Mobile Device Checkout Agreement. We will have copies available to sign at the school. The 1:1 Mobile Device Checkout Agreement form is available in multiple languages:

GET IN TOUCH

icon 11104 N.E. 149th Street,
Brush Prairie, WA 98606

iconP.O. Box 200
Battle Ground, WA 98604

icon(360)885-5300

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